New arrivals are up for Sept 17th and can be found under new arrivals or by clicking here! One order delayed until Sept 23rd, Wild colombia also expected Sept 23rd.



SHIPPING PROCESS & RATES

Thank you for considered Aquarists Across Canada (AAC) for your Aquarium Fish:

Shipping live animals that live in a water on an airplane is a bit more complicated than shipping a phone case, or T shirt in the mail, therefore it is important to review the process below before placing an order, to obtain a bit of knowledge of the process.

Shipping Notice: From Mid November to Mid March:

  • We can no longer offer FED EX overnight 2-day delivery service. This includes many small to medium towns in BC; Like Port Hardy, PG, Kamloops, Cranbrook, in AB; Grande Prairie, Ft Mac, most towns in SK & MB, and many smaller towns in Ontario as well as the Atlantic provinces, and all of NL. 
  • We continue to ship via FED EX overnight 1-day service, but we may need to eliminate the door to door service. This means by default we may ship to the closest FED EX Ship center (located at / near the airport), or Authorized Ship Center, like Staples office stores, you can follow this link to see what is close to you…. https://www.fedex.com/en-ca/retail-locations.html

How to make a fish / livestock order:

1) Review: This Shipping Page: This will familiarize you a bit on how to shop with AAC, review the flat rate shipping chart below. There is no minimum order size but the bigger the order the less shipping you pay per fish.

2) Review: Shipping Policy Page, this tells you our basic terms and conditions of shopping at AAC. Placing an order with AAC you are agreeing to the shipping polices.

3) Review: Arrival Guarantee & Acclimation this tells you how we back our fish and process.

4) Account: Make an account. Be careful you enter in the correct email address, phone number and shipping address. Mistakes here result in no communication, or fish sent to the wrong address, and will likely die. No refunds are given when this happens, please take your time. The billing address must match the credit cards billing address that you use.

5) Order: Select the livestock and or products you want using the tabs and sub menus and place in your cart. Note, the word “Sexed” in the description means they are male, unless otherwise noted in the description.

6) Out of Stock: Add your email below the “Sold Out” button and get a notification when back in stock.

7) Done Shopping: Go to cart, add special instructions, notes, etc, consider the following:

    • Only Ship If…
    • Do Not Ship if…
    • Must be delivered to my house…
    • I can pick up at Authorized Fed Ex Pick up sites.
    • Substitutes…
    • I want it to arrive on these days only…
    • Unrealistic requests will be ignored such as “Males only please” when the fish cannot be sexed at the size you are buying.

    8) Check Out: Ensure the shipping address is where you want us to ship to. Important Note: Rural and small communities may not get FED EX delivered to your door, but rather to the closest town / city. If you do not agree and you live in a small or rural community contact us 1st or add Special Instructions. See All Done above.

    9) Shipping: *IMPORTANT* At check out select shipping methods with care. Please Note, the Add on is only to be used to add to an existing order. Incorrect shipping methods will result in the order being cancelled. FYI you can still go back and add any Notes or Special Instructions. See bottom of shipping instructions. Group orders: please instructions in the FAQ section.

    10) Payment: Final Step: We accept Visa and Master Card Credit Cards, Paypal and E Transfers. E Transfers are done manually this means you need to sign on to your bank and E Transfer the money to Creatures2010@gmail.com. Orders that do not receive E Transfer payments within 48 Hours are cancelled. A message can be added to mention the order number.

    11) Our Turn: We will pick, pack and ship your Order with Care. We video record the packing process to ensure accuracy. We pick and pack from 9 am to 2:30 pm PST Monday thru Thursday. Generally we pack from oldest to newest orders.

    12) Add On / Deletions / Subs

      • Add Ons, simply make another order. In the Special Instructions box type "Add to Order # XXXX", or if it subs a previously ordered fish "Sub out fish code #XXXX with Fish Code XXXX on this order, and the quantities if more than 1. We will add / substitute as long as the shipment has not been finalized. Select appropriate "Add On from shipping". Use ADD ON ship codes to accommodate an ADD ONs, please choose appropriately to ensure your order is not delayed.
        • We will add the fish to the order when the ADD on shipping fee of $25.00 covers the fish you add on. 
        • If you add on more fish than the total shipping fees paid covers( shipping paid on original order +the $25 ADD ON ) we will send you an additional shipping fee quote. 
        • If you choose incorrectly, we may email you an additional shipping invoice to cover the Add Ons requested.
        • If an Add On is important, phone us (250-382-0726) we could be packing your order and we may not see an email requesting us to add a fish. You must speak directly with the picker or packer.
      • Deletion requests can be phoned (250-382-0726) or emailed and if not packed up can be executed. On occasion we may not be able to ship a fish due to various reason's, and will delete from the order and process refund. See Shipping policy for more details. If you wish to delete a fish, phone us, message thru chat or email, If we are on the floor packing orders we may not see an email requesting us to not ship a fish. 
      • Subs: Subs need to be of similar pricing and are simply shipped in place of what was originally paid for. We do not sub unless both parties are in agreement. You can simply create a new order as an ADD On. See above ADD On for subbing a fish.

      13) Canceling: You can request your order to be cancelled at anytime before your order is packed and get a full refund. Your order is not considered cancelled until you receive the cancellation notice from Aquarists Across Canada. If the order has been packed but not picked up you will get a refund less the late cancellation fees indicated in the shipping policy. Please allow for a few days for your refund to be returned to your Credit card, PayPal Account or E Transferred.

        No Minimum Order Size

        WE ARE THE ONLY COMPANY IN CANADA THAT DOES NOT CHARGE A BOX CHARGE OR HEAT PACKS. THE FLAT RATE SHIPPING INCLUDES EVERYTHING. (Flat Rate Shipping Chart: Includes Freight, Box Charge & Heat Packs when required:)

         

        Notice
        Shipping livestock orders via FED EX only until further notice.

        Fed EX service: Overnight delivery to most locations between noon and 8pm.
        Fed Ex to BC Locations
        Ships Mon thru Thur Arrives next day (2 day in some locations)
         *see below for exceptions and limitations.
        Order
        Value
        Shipping Fee, includes insulated box & heat packs.
        $1 - $50 $60
        $51 - $75 $65
        $76 - $99 $70
        $100 - $199 $75 - $85
        $200 - $299 $90 - $100
        $300 - $399 $110 - $120
        $400+ 1) Place order
        2) Select QUOTEME
        3) We will email a
            Quote
         
        Fed Ex to Alberta  Locations
        Ships Mon thru Thur Arrives next day (2 day in some locations)
         *see below for exceptions and limitations.
        Order
        Value
        Shipping Fee, includes insulated box & heat packs.
        $1 - $50 $65
        $51 - $75 $70
        $76 - $99 $75 - $80
        $100 - $199 $85 - $95
        $200 - $299 $100 - $115
        $300 - $399 $130
        $400+ 1) Place order
        2) Select QUOTEME
        3) We will email a
            Quote
        Fed Ex to SK & MB  Locations
        Ships Mon thru Thur Arrives next day (2 day in some locations)
         *see below for exceptions and limitations.
        Order
        Value
        Shipping Fee, includes insulated box & heat packs.
        $1 - $50 $75
        $51 - $75 $85
        $76 - $99 $90 - $100
        $100 - $199 $110 - $120
        $200 - $299 $125 - $135
        $300 - $399 $140 - $150
        $400+ 1) Place order
        2) Select QUOTEME
        3) We will email a
            Quote
        Fed Ex to ON & QC  Locations
        Ships Mon thru Thur Arrives next day (2 day in some locations)
         *see below for exceptions and limitations.
        Order
        Value
        Shipping Fee, includes insulated box & heat packs.
        $1 - $50 $80
        $51 - $75 $90
        $76 - $99 $110
        $100 - $199 $125 - $140
        $200 - $299 $150 - $160
        $300 - $399 $170 - $190
        $400+ 1) Place order
        2) Select QUOTEME
        3) We will email a
            Quote
        Fed Ex to NB & NS  Locations
        Ships Mon thru Thur Arrives next day or 2 day in many locations
         *see below for exceptions and limitations.
        Order
        Value
        Shipping Fee, includes insulated box & heat packs.
        $1 - $75 $95
        $76 - $125 $115
        $126 - $150 $135
        $150 - $199 $140 - $150
        $200+ 1) Place order
        2) Select QUOTEME
        3) We will email a
            Quote
        Fed Ex to rest of Canada
        Ships Tues thru Thur Arrives next day from noon to 8pm
         *see below for exceptions and limitations.
        Order
        Value
        Shipping Fee, includes insulated box & heat packs.
        Any Value 1) Place order
        2) Select QUOTEME
        3) We will email a
            Quote
        * Fed Ex exemptions & Limitations:
        We have tried to simplify shipping and create a cookie cutter shipping solution, but we cannot cover every scenario or ship to every location in the vastness of Canada.
         1) Limitations: orders that exceed 1 box may incur additional shipping charges, we will advise on a case by case basis. Various Box sizes are available to accommodate preset shipping rates up to about 20KG (approx. 20 liters or 5 gallons of water)
         2) Exceptions: Remote towns & rural addresses may be exempt from "your door" delivery, and may need to be delivered to an authorized  shipping/service centers like a Staples store, in addition it may be a 2 day service, and in some case no shipping at all. Please see shipping policy for more details.

         


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