CLICK HERE FOR NEW ARRIVALS!! Until further notice we are ONLY shipping via FED EX overnight to your door. (rural communities/addresses are at times a 2 days service). For those looking to put in an order, Please choose the CORRECT shipping method for your location to avoid delays or cancellations with your order. We are Expecting 3 large orders shortly totalling over 80 boxes!! May 30th, Jun 3rd and Jun 10th to fully restock! best to check back for new arrivals on these days!



SHIPPING PROCESS & RATES

Shipping live animals on an airplane, that live in water is a bit more complicated than shipping a phone case in the mail, therefore it is important to review the process below before placing an order, or contact us and we can walk you through it. 

How to make a fish / livestock order:

  1. Review the Livestock & Return Polices.
  2. Review this entire Shipping Page, click the airline links to see what airline services your location and on what days we ship there.
  3. Review flat rate shipping chart below. There is no minimum order size but the bigger the order the less shipping you pay.
  4. Select the livestock and or products you want using the tabs and sub menus and place in your cart.
  5. *IMPORTANT* At check out select shipping methods with care. This tells us when, and how we are shipping to your place of pick up.
  6. Ensure your ship day is at least 12 hours from desired ship time for Helijet & Harbour Air and, 24 hours for Pacific Coastal Air and Westjet.
  7. Complete your order

General Info:

  • The largest selection of freshwater fish available online in Canada with over 700 species!!
  • We are located in Victoria BC
  • Currently shipping to Canada Only.
  • All Fish orders must be flown by air carrier.
  • Livestock is picked up at the destination terminal with the exception of Fedex
  • Orders containing dry goods and plants only are shipped to your door via Canada post

We use 5 Airlines [Click carrier to check destinations & schedules] and 

FED EX Std overnight priority - Delivered between noon and 8pm.

Please Do Not Book your shipment.

Important Notes:

  • High winds can have an impact on Helijet and Harbour air schedules.
  • Harbour Air flies in daylight hours only.
  • Severe weather will impact all flight schedules.
  • Plants and General Merchandise Orders:
    •      All general merchandise orders go Canada post or...
    •      With your fish order.

    No Minimum Order Size

    WE ARE THE ONLY COMPANY IN CANADA THAT DOES NOT CHARGE A BOX CHARGE OR HEAT PACKS. THE FLAT RATE SHIPPING INCLUDES EVERYTHING. (Flat Rate Shipping Chart: Includes Freight, Box Charge & Heat Packs when required:)

    Choose with care your preferred ship method during check out to ensure your shipment arrives when and where you want. 

     

    Notice
    Shipping livestock orders via FED EX only until further notice.

    Fed EX service: Overnight delivery to your door between noon and 8pm.
    Fed Ex to BC Locations
    Ships Tues thru Thur Arrives next day from noon to 8pm
     *see below for exceptions and limitations.
    Order
    Value
    Price per box, includes box charge & heat packs.
    $1 - $99 $70/Box
    $100 - $399 $75/Box
    $400+ 1) Place order
    2) Select FEDEXPOR
    3) We will email a Quote
     
    Fed Ex to Alberta Locations
    Ships Tues thru Thur Arrives next day from noon to 8pm
     *see below for exceptions and limitations.
    Order
    Value
    Price per box, includes box charge & heat packs.
    $1 - $99 $75/Box
    $100 - $399 $90/Box
    $400+ 1) Place order
    2) Select FEDEXPOR
    3) We will email a Quote
    Fed Ex to SK & MB Locations
    Ships Tues thru Thur Arrives next day from noon to 8pm
     *see below for exceptions and limitations.
    Order
    Value
    Price per box, includes box charge & heat packs.
    $1 - $99 $75/Box
    $100 - $399 $100/Box
    $400+ 1) Place order
    2) Select FEDEXPOR
    3) We will email a Quote
    Fed Ex to ON & QC Locations
    Ships Tues thru Thur Arrives next day from noon to 8pm
     *see below for exceptions and limitations.
    Order
    Value
    Price per box, includes box charge & heat packs.
    $1 - $49 $100/Box
    $50 - $99 $120/Box
    $100 - $399 $150/Box
    $400+ 1) Place order
    2) Select FEDEXPOR
    3) We will email a Quote
    Fed Ex to rest of Canada
    Ships Tues thru Thur Arrives next day from noon to 8pm
     *see below for exceptions and limitations.
    Order
    Value
    Price per box, includes box charge & heat packs.
    Any Value 1) Place order
    2) Select FEDEXPOR
    3) We will email a Quote

    * Fed Ex exemptions & Limitations:
    We have tried to simplify shipping and create a cookie cutter shipping solution, but we cannot cover every scenario and ship to location in Canada.


     1) Limitations: orders that exceed 1 box may incur additional shipping charges, we will advise on a case by case basis. Various Box sizes are available up to 24" x 18" x 18" up-to approx 20KG (approx 20 liters or 5 gallons of water)


     2) Exceptions: Remote towns & rural addresses may be exempt from "your door" delivery, therefore we will contact you 1st and advise of possible pick up at fed ex shipping/service centers like a Staples store.

     

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